Warranty
Ink and Toner
1 year for defective compatible toner & drums.
6 months for defective compatible inkjets.
All OEM products, including general merchandise, furniture, equipment, etc, are subject to the manufacturer’s warranty.
Wide Format Ink
Digital Dolphin Products, LLC (DDP) warrants its ink products to perform in the intended equipment according to the specifications of the specific product purchased. Should it be determined that the ink is a direct cause of a printer breakdown DDP will provide the following.
DDP will provide warranty repair or replacement (at its sole discretion and approval) of any print head(s) or parts that fail as a direct result of DDP’s Ink products provided for the period covering OEM manufacturer’s warranty coverage excluding consumable parts (Ex. Wipers / S-dampeners/ filters/pumps). Company or person requesting warranty repair shall contact DDP for pre-authorization and selection of a qualified repair technician to service the equipment prior to performing service on the equipment. Failure to request pre-authorization for service repair and selection will result in denial of a warranty claim.
Machines out of OEM warranty will also qualify for replacement of any print head(s)/ parts that fail as a direct result of DDP’s Inks products and or systems provided, excluding consumable parts (Ex. Wipers/ S-dampers filters/pumps).
DDP’s liability under this limited warranty is limited to (a) cost of replacement parts directly damaged by the use of DDP Ink, and (b) $500 in expenses directly associated with a technician’s labor in the replacement of damaged parts
The warranty period will be in effect as long as customer is using DDP Inks on an exclusive basis and adheres to normal maintenance requirements stated in the OEM Printers Users Manual. DDP Inks used in conjunction with any other inks other than the OEM inks will not be subject to this warranty statement.
DDP will not be liable for labor or material costs associated with graphic production, graphic application, equipment downtime or any other consequential damages including loss of profits or potential business sales, arising out of a warranty claim. It is the users responsibility to secure the equipment and surrounding area to prevent damage from potential ink spills, or other damages arising from a warranty claim. DDP is not responsible for damages that may arise from ink spills outside of the printer or from improper care, maintenance or repair of equipment associated with normal operation.
DDP further warrants its ink cartridge to function as intended and in a normal fashion in its designated printer. Should a cartridge fail for any reason other than mishandling, misuse, abuse or negligence, DDP will replace the cartridge through its dealer representative, or company representative where applicable, with a new cartridge of like kind.
Service calls that are conducted with the discovery that the service call was not an ink related one will be charged to the customer at current service policy rates. Should a call be performed by someone other than a DDP designated service technician, then a local technician will be hired. DDP will cover expenses charged by the service technician up to $500.
