Return Policy

Our goal is to provide exceptional service. If you are not satisfied, we will gladly offer an exchange or return within the time frames below.

  • Prior to return, ALL returns (excluding recycling) must be authorized with an RMA # (Return Material Authorization).  Without it, credit may be withheld.
  • OEM Ink/Toner Only – Return/Exchange up to 30 days.  After 30 days, the customer must contact the manufacturer directly.
  • Compatible Ink/Toner, Defective – Unconditional return up to 30 days, exchange only after 30 days, up to 1 year.
  • Compatible Toner, Non-Defective – Unconditional return up to 30 days, exchange only after 30 days, up to 1 year. **For certain compatible toners, the return window is limited to 120 days from the invoice.
  • Shortages, transit damage, and discrepancies must be reported within 2 days of delivery.  It is important the customer understands they must inspect products upon receipt.
  • Lost Packages are subject to investigation commensurate with carrier policies, prior to issuing any credit or refund.
  • Custom and/or Special Orders are non-refundable unless found to be vendor error.
  • Extra product received with any return will be deemed unauthorized, and subject to credit denial.
  • Credits are issued after an authorized return is completed.  
  • Exchange invoices are created for accounting purposes only.  In most cases, the credit will be applied to the exchange invoice.
  • Unauthorized returns may result in zero credit.
  • Non-defective returns (and certain unauthorized returns) that are not the result of a vendor error, are subject to a 25% restocking fee.
  • Non-defective product must be in resalable condition upon return.  Do not write, or place shipping labels on the manufacturer’s box.  To do so will result in no credit.