Our goal is to provide exceptional service. If you are not satisfied, we will gladly offer an exchange or return within the time frames below.
Prior to return, ALL returns (excluding recycling) must be authorized with an RMA # (Return Material Authorization). Without it, credit may be withheld.
OEM Ink/Toner Only – Return/Exchange up to 30 days. After 30 days, the customer must contact the manufacturer directly.
Compatible Ink/Toner, Defective – Unconditional return up to 30 days, exchange only after 30 days, up to 1 year.
Compatible Toner, Non-Defective – Unconditional return up to 30 days, exchange only after 30 days, up to 1 year. **For certain compatible toners, the return window is limited to 120 days from the invoice.
Shortages, transit damage, and discrepancies must be reported within 2 days of delivery. It is important the customer understands they must inspect products upon receipt.
Lost Packages are subject to investigation commensurate with carrier policies, prior to issuing any credit or refund.
Custom and/or Special Orders are non-refundable unless found to be vendor error.
Extra product received with any return will be deemed unauthorized, and subject to credit denial.
Credits are issued after an authorized return is completed.
Exchange invoices are created for accounting purposes only. In most cases, the credit will be applied to the exchange invoice.
Unauthorized returns may result in zero credit.
Non-defective returns (and certain unauthorized returns) that are not the result of a vendor error, are subject to a 25% restocking fee.
Non-defective product must be in resalable condition upon return. Do not write, or place shipping labels on the manufacturer’s box. To do so will result in no credit.
